Asst. Manager / Dy. Manager - CRM

ASST. MANAGER / DY. MANAGER – CRM – BASED IN GURGAON

Exciting opportunity to join a growing team of dedicated conference and association consulting professionals delivering high-quality services to our clients.

What is the role?

There are 3 areas of responsibility within this role;

  1. Client Management

To develop, sustain, manage and grow client satisfaction with each level of interaction. Works with his/her team to plan and build many-to-many relationships with the client. Creates multiple supporters within the organizing committee, so that the departure of a single member will not result in termination of the commercial relationship.

  1. Vendor Management

Enable the organization to control costs and drive service excellence. Also, mitigate risks to gain increased value from vendors throughout the deal lifecycle.

  1. Increasing the projected Revenue

Generate additional revenue by upselling the services.

The role will demand great ability to demonstrate the consultative approach to the client and explain our ability to:

  • Deliver the solution.
  • Measure the Impact of the project – make recommendations on continuous improvement.
  • As a result of the above, to communicate the benefits and value of Sustained Engagement to a business.

What will you need to focus on?

  • Relationship Building Skills – To demonstrate mastery of the core skills required to form meaningful interpersonal relationships.
  • Personal Network Development – To develop and maintain a vibrant, long-term network of relationships with individuals from multiple associations.
  • Team Leadership – Assemble, lead, and manage successful project teams whose members learn and grow from the experience.
  • Thoughtful Leadership – To be recognized by clients as a thoughtful leader who offers strong judgment and big-picture thinking on top of industry or functional expertise.
  • Firm Ambassadorship – Deliver, as appropriate, the best the firm has to offer by mobilizing the right people, resources, and ideas into each client relationship.
  • Relationship Management – Constantly able to maximize profits of the project with the consultative approach towards the client.
  • Personal Leadership and Effectiveness – Takes charge of your own personal development and demonstrate effectiveness in self-management.

What do you do, day to day?

  • Working closely with the Sales Department to provide guidance maximizing current and prospective relationships through the use of the CRM.
  • Maintaining strong contacts with clients and ensure retention of the clients for repeat business.
  • Ensure the CRM provides an effective sales funnel with existing clients.
  • Analysis of the current CRM activities and ensuring it’s fit for purpose and the goals of the organization.
  • Making sure the CRM is customer focused and working to maximize its effectiveness towards client satisfaction.
  • Managing the department efficiently to enable tailored and relevant services to clients.
  • Identifying customers’ needs/requirements in order to create and offer them better services adhering to the guidelines and policies of CIM Global.
  • Continuously connecting and knowledge sharing with the team for effective delivery of events/conferences.
  • Necessary checks and balances for respective projects maximizing CIMGlobal profit at the same time preparing value propositions for clients.
  • Effectively handling vendors in order to increase the projected margins.
  • Think out of the box and come up with new innovations to cater day to day challenges and to increase the profitability of CIMGLOBAL.
  • Responsible for Vendor Identification, Empanelment, Negotiation and Management to get the best deals and increase the profitability of the conference.

What kind of person are you?

  • Focused and determined with a deep experience of Client Servicing.
  • Unfazed by minor defeats and the unwillingness of some clients to engage with you–you will get there in the end!
  • Highly organised, with exceptional administration skills and flawless attention to detail; including a passion for maintaining a highly organised and up-to-date CRM process.
  • You have experience of PCO environment or associated with a PCO currently.
  • Willing to seize responsibility.
  • You are great with people at all levels.
  • You are unfazed by tight deadlines and conflicting priorities and remain calm and collected under pressure.
  • Confident and engaging communicator.
  • Flexible – You are willing to grow and change with the organization’s new policies and technology.
  • You have the ability to write clear and concise copy.
  • Have advanced influencing skills.
  • You can delegate effectively.
  • Have a wide knowledge and keep up-to-date with the MICE industry.
  • You have an excellent working knowledge of MS Office/PPT/Excel/running an effective CRM system.
  • Above all, you are passionate about doing extraordinary work, and with a proven track record of being involved in its output.

Success Criteria

  • Year-on-year revenue growth.
  • Aggressive and efficient conversion rate.
  • Focused towards Client Satisfaction.
  • Proven impact in broadening the understanding and appeal of CIMGlobal.
  • Liked, trusted and respected leader within the company.

Send us your CV to [email protected]

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